Refund policy

Refund & Returns Policy

 

90-day money-back guarantee. We want you to feel confident trying Proco. If you're not satisfied with your first order of any Proco product, contact us within 90 days of delivery at hello@procohq.com and we'll refund it - even if the product has been opened or partly used. You do not need to send the product back. This guarantee applies to your first order, one refund per customer. We may ask for your order details or a photo to confirm your request, and we reserve the right to decline requests where we reasonably suspect fraud or abuse.

 

Unopened products. If you'd prefer to return an unopened, unused product within 90 days of delivery, email us and we'll arrange a refund. Return postage for change-of-mind returns is the customer's responsibility.

 

Faulty, damaged or incorrect items. If an item arrives faulty, damaged or incorrect, contact us within 30 days of delivery and we'll replace it or refund it in full, including any shipping - at no cost to you.

 

Subscriptions. Subscribe & Save orders renew automatically. You can cancel any time in your account or by contacting hello@procohq.com; cancellation applies to future orders when made before your next order is processed.

 

Refunds. Approved refunds are issued to your original payment method, typically within 5-10 business days of approval.

 

Your statutory rights. Nothing in this policy affects your statutory rights, including the EU 14-day right of withdrawal where it applies to you.

 

Contact. Proco Technologies Limited, hello@procohq.com.